Digital Solutions for Hospitality: Guest Experience and Property Management
The hospitality industry's competitive differentiation increasingly depends on digital experiences — and low-code platforms are enabling hotels, restaurants, and travel companies to build customized guest-facing and operational applications. In 2026, 38% of hospitality organizations are using low-code platforms to build digital solutions, according to a June 2026 Hospitality Technology survey, with adopters reporting 30% higher guest satisfaction scores and 25% operational efficiency improvement.
Key Hospitality Applications
- Guest experience platforms: Custom mobile concierge apps, digital check-in/out, room service ordering, service request management, personalized recommendations, and post-stay engagement
- Property management: Housekeeping management with mobile task assignment and room status updates, maintenance work order management, facility inspection workflows, and energy management dashboards
- Event and banquet management: Event booking and planning workflows, banquet order management, AV and setup task coordination, and post-event feedback collection
- Staff management: Scheduling, shift swapping, time-off requests, training tracking, and performance management
- Inventory and procurement: Food and beverage inventory, supplies procurement, vendor management, and waste tracking
Why Informat Elevates Hospitality Digitalization
Informat provides: guest-facing portal building, mobile-first staff applications, real-time operational dashboards, integration with PMS and POS systems, and multilingual capability for global hospitality operations.
Conclusion
In hospitality, the quality of digital experiences increasingly determines guest satisfaction and loyalty. Low-code platforms enable hospitality organizations to build tailored digital solutions that differentiate their guest experience and streamline their operations — without the cost and complexity of custom development.