Informat Retail Customer Success: Digital Commerce Transformation, Omnichannel Operations, and Customer Experience Excellence in 2026
Retail organizations deploying the Informat platform are achieving measurable improvements in omnichannel operations, inventory management, customer engagement, and operational efficiency. This article examines real customer success stories from retail enterprises using Informat in 2026.
A specialty retailer with 150 stores and a growing e-commerce operation deployed Informat to address its most persistent operational challenge: inventory visibility across channels was fragmented, leading to the "online says in stock, store says out of stock" experiences that frustrate customers and lose sales. The Informat-built unified commerce platform provided a single view of inventory across all channels, enabled intelligent order routing (ship from store, buy online pickup in store, ship from warehouse based on proximity and cost), and gave store associates mobile access to inventory across the entire network. The platform, built in sixteen weeks by a fusion team of retail operations specialists and IT architects, reduced out-of-stock incidents by 25%, improved full-price sell-through by 15%, and — most strategically — enabled the omnichannel capabilities that customers increasingly expect and that the retailer's legacy systems could not support.
A grocery chain deployed Informat to modernize its supplier collaboration and fresh product management. Fresh product ordering — produce, dairy, meat, bakery — had been managed through phone calls, faxes, and spreadsheets, creating ordering errors, waste from over-ordering, and stockouts from under-ordering. The Informat-built supplier platform provided a unified portal for supplier communications, automated purchase order generation based on sales forecasts and inventory positions, enabled suppliers to confirm orders and provide advance shipment notifications, and deployed AI to predict demand for perishable products based on historical sales, weather, local events, and seasonal patterns. The platform reduced fresh product waste by 30%, improved in-stock rates for promotional items by 20%, and cut the time store managers spent on ordering by 60% — time redirected to customer experience and team development.
A direct-to-consumer brand deployed Informat to build its customer engagement and loyalty platform. The brand had outgrown its initial e-commerce platform's personalization capabilities and was losing customer engagement to competitors offering more relevant, personalized experiences. The Informat-built loyalty platform unified customer data across online, email, social, and customer service channels; deployed AI for personalized product recommendations, content, and offers; automated loyalty program management including tier progression, rewards issuance, and expiration; and provided customer insight dashboards to marketing, merchandising, and executive teams. The platform improved customer repeat purchase rate by 25%, increased average order value by 18%, and improved loyalty program engagement by 40%. The common thread across these retail success stories — as we explored in our analysis of retail digital transformation and AI-powered omnichannel experiences — is the combination of retail domain expertise and a platform that enables rapid, governed solution delivery tailored to each retailer's specific operations and customer experience strategy.