How an Education Institution Modernized Administration with No-Code: A 2026 Case Study

Westbrook University faced administrative processes that had not been updated in decades. Over 18 months, Westbrook built 15 custom applications using the Informat no-code platform, transforming the student experience.

The Starting Point

The technology landscape was fragmented. Departments built shadow systems to fill gaps. Students experienced confusion from different forms and processes across offices. Staff spent significant time on manual data entry and paper chasing.

The Solution

Westbrook built a unified student services portal, automated workflows, and applications for admissions tracking, degree audit, financial aid management, and academic advising. Each application was built in 3-8 weeks by small IT+business domain expert teams.

The Results

Student self-service adoption reached 78%. Processing times reduced by 50-80%. Staff spent 40% less time on routine tasks. Student satisfaction improved from 3.1/5 to 4.3/5. The university avoided approximately $600K in commercial software licensing costs.

Conclusion

Higher education can modernize without massive budgets. No-code enables rapid, incremental improvement driven by the people who understand administrative processes best.